Shipping
🚚 Furffy Shipping Policy
At Furffy, we’re committed to delivering happiness — safely, quickly, and with complete transparency. 🐾
We ship globally from our trusted fulfilment hubs in India, China, Canada, and Dubai, ensuring fast and reliable service no matter where you are.
🌍 Global Shipping Coverage
We proudly deliver to most countries worldwide. Our logistics partners are carefully selected to guarantee safe handling and timely delivery of every Furffy product.
- India: 3–7 business days
- United Arab Emirates & Gulf Countries: 5–10 business days
- North America (Canada & USA): 7–14 business days
- Rest of the World: 10–18 business days
*Delivery times may vary slightly depending on your exact location, customs clearance, and product availability.*
📦 Order Processing
- All orders are processed within 1–3 business days after receiving your confirmation email.
- Once your order ships, you’ll receive a tracking link via email so you can follow your package in real time.
- Orders placed on weekends or public holidays will be processed on the next working day.
💰 Shipping Fees
- Free Standard Shipping on orders above ₹999 / $50 (depending on your region).
- For orders below the threshold, a small shipping fee will be calculated at checkout based on destination and weight.
🌐 Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges (if applicable) are the responsibility of the customer and are not included in our prices.
We strive to minimize these charges where possible and ensure smooth customs processing.
📍 Tracking Your Order
Once your order is dispatched, you’ll receive an email with your tracking number and link to track the shipment.
You can also use our “Track Your Order” page on www.furffy.com for real-time updates.
🚫 Delays & Exceptions
We do our best to ensure timely delivery, but occasionally factors such as customs delays, weather conditions, or high-volume periods (like holidays) may affect delivery times.
We appreciate your patience and understanding — rest assured, our team will monitor your order closely until it arrives safely.
❓ Need Help?
Our support team is always ready to assist you with any shipping or tracking questions.
📧 support@furffy.com
💬 Response time: Within 24 hours
💛 Our Commitment
At Furffy, every order matters — from the moment it leaves our warehouse to the moment it reaches your doorstep.
We’re committed to ensuring your experience is smooth, secure, and satisfying.
Furffy — Where Modern Living Meets Pet Love. 🐾