FAQ
🐾 Frequently Asked Questions (FAQ)
🐶 What is Furffy?
Furffy is your trusted online store for premium pet accessories. We provide safe, stylish, and functional products to keep your pets happy and healthy.
🛒 What types of products do you sell?
We offer a wide range of products: grooming tools, collars, leashes, litter boxes, pet beds, feeding bowls, toys, lint rollers, and healthcare devices.
✅ Are your products safe for pets?
Absolutely! Every product is crafted with pet safety and comfort in mind. We only use pet-friendly, non-toxic materials.
🌎 Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by country and are calculated at checkout.
⏱ How long does shipping take?
Domestic orders are typically delivered within 5–7 business days. International orders may take 10–20 business days depending on location.
📦 What should I do if my order hasn’t arrived?
If your order is delayed, contact us at support@furffy.com or call +1 (312) 555-0198. Provide your order details so we can help track it.
🔄 Can I return or exchange a product?
Yes! Products can be returned within 7 days if unused and in the original packaging. Exchanges are also possible for defective or incorrect items.
💰 What is your refund policy?
Refunds are processed after we receive and inspect the returned product. Please allow up to 45 working days for the refund to reflect in your account. Refunds are issued via the original payment method.
📞 How can I contact customer support?
Email us at support@furffy.com, call +1 (312) 555-0198, or use our Contact Us page.
🔒 Are payments secure on Furffy?
Yes. We use SSL-secured checkout, are PCI DSS compliant, and ISO 27001 certified to protect your payment and personal data.